Reliable and responsive support you can trust.

High-powered Magento stores require regular maintenance and fine-tuning. Our team will work closely with yours to keep your environment secure, optimized, and bug-free. You can’t focus on growth if you’re busy resolving downtime, fixing inefficiencies, or overcoming technical roadblocks. So we’ll support you day and night to make sure your site just plain works.

Innovative Account Management

Innovative Account Management

Project Roadmap

Project Roadmap

Do you know what you need to do within the next 3-6 months to achieve your long-term goals? The everyday tasks of running an eCommerce operation can make it difficult to focus on the big picture. Our Account Managers are here to help. As experienced eCommerce professionals, we’ll help you zoom out and create a comprehensive roadmap for your business. By looking into the future and focusing on the long term, you can proactively prepare for what lies ahead.

Quarterly Partnership Review

Quarterly Partnership Review

Our #1 goal is simple: To provide a ton of value to you and your team. We’ve modeled our entire business on it. To make sure we’re succeeding, you’ll meet with our founders each quarter for a Partnership Review. This meeting is 100% focused on our working relationship. We want honest, blunt feedback so we can learn and grow quickly. This is our way of making sure you’re satisfied, and that your voice is heard loud and clear.

Frequent Status Meetings

Frequent Status Meetings

A successful partnership means communicating about everything, big and small. For the big things, you’ll meet with your Account Manager each month to go over everything in progress. For the small things, you’re free to meet with your Account Manager whenever it’s needed. Our Total Team Access keeps our expertise at your fingertips. You can get your questions answered, bring up new ideas, and stay informed—always.

Proactive Account Management

Proactive Account Management

Industry wide, the average Account Manager (AM) juggles 15 or more clients at once. With 14 other clients, how well can the typical Account Manager understand your unique goals, vision, and operation? We’re proud to offer one of the lowest AM-to-client ratios on the market: Never more than 5:1, and often lower. Your Account Manager can invest the time needed to truly understand your entire operation.

We recruit the best Account Managers in the business. Our AMs are highly experienced. Many have even been eCommerce directors or have owned an eCommerce business themselves. They understand every aspect of success—the technical needs, long-term planning, and everyday responsibilities. A healthy, thriving partnership is our #1 goal, so we make sure your Account Manager will always have time to focus on your unique goals and needs. They aren’t mere messengers or point-people. Our AMs are assets to your business and advocates for your success.

 

Store Performance & Security

Keeping your Magento site secure requires regular security patches. This is especially true for Magento 2; new technology simply needs more tweaking. Some of these patches can take up to 40 hours to apply. With hourly billing, you can’t avoid sudden hefty invoices. Our fixed rates eliminate these surprises. Every monthly service agreement includes all security patch application. Partnership with us means you can avoid security risks and unexpected sticker shock.

In eCommerce, time is money. A faster site means more conversions, so we test for speed every quarter. If any changes are needed, we’ll suggest the appropriate actions and work with you to execute them. We’ll also log each report, so you’ll have a running record of your site’s performance.

Even the best system can run into issues. Using tools like New Relic and Pingdom, we get instant alerts for any downtime. By the time our clients know there’s an issue, we’re often already in action to fix it. We keep your site live so you can keep selling.

Hosting & Emergency Support

Hosting can be one of the trickiest aspects of eCommerce. Our cloud hosting services, strategic partnerships, and Gauge-exclusive tools will remove the confusion.

We’ve partnered with Joyent, a top Magento cloud hosting company, to offer a system built for Magento from the ground up. We have a direct line to Joyent’s lead tech support team so we can resolve problems quickly. Our proprietary automated response and recovery tools can dynamically restart instances, spin up new resources on demand, and re-route your system around downtime risks. All of this adds up to a rock-solid, worry-free hosting setup you simply can’t find anywhere else.

Our workflows are built around protecting your site. We store, back up, and archive your codebase automatically. If the worst case scenario ever happens, your data and business stay protected.

Downtime isn’t the only crisis that needs a fast response. If your site is up but your customers can’t purchase, you need an immediate resolution. Emergency tech support is built into all our agreements. We also offer premium tech support for an expanded range of hours or critical issues.

Total Team Access

Total Team Access

No Hourly Billing

No Hourly Billing

Nobody likes a confusing surprise invoice, so we’ve committed to transparency. Our fixed pricing means you’ll pay one flat monthly rate for the services you’ve agreed to, period. You’ll know exactly how much your maintenance and tech support will cost ahead of time.

If you need anything beyond your monthly services, like a branding refresh or a new feature, we’ll scope and price each project separately. Working together, we’ll plan each project within your roadmap, so you can budget confidently. No more sticker shock or invoice haggling—and that’s a guarantee.

Total Team Access

Total Team Access

Because we don’t bill by the hour, it won’t cost you more to meet with many members of our team. You can access our entire array of diverse expertise whenever you need it, without feeling penalized. This wider collaboration paves the way for more creative, robust solutions that directly impact your bottom line.

Ryan Turner

Chris Roach

Emily Roseman

Nate Holland

Mike Cristancho

Developers You can Trust

Most agencies assign tasks to any available developer. You may work with 5 or 6 different developers per month. But each eCommerce store is a complex and unique system. When developers don’t understand your system, their work can be ineffective, inefficient, and redundant.

We use a better workflow, designed for certainty and transparency. We assign specific developers to your site, chosen with your needs and their strengths in mind. You’ll know every person by name and have direct access to your developers. Personal relationships and an in-depth understanding of your technology lets our development team work faster and smarter than the competition.